Troubleshooting Guide for Educators

 Problem: iPad battery keeps draining quickly

  1.  Check the battery usage by going to Settings, then Battery.  Look to see what apps are being used and delete any that are using up the battery power.   Apps are deleted by going to the home screen and finding the app that should be deleted.  Hold the app down until the menu appears and click on the Remove App option.  Click Delete App on the next menu and then Delete when asked if you want to delete the app and its data.  

  2. Check what apps are being used behind the scenes by going to Settings, General and then Background App Refresh.   One option is to click on the Background App Refresh and click on the Off option.  If the Wi-Fi or Wi-Fi & Cellular Data options are clicked, turn off any apps that don’t need to have refreshed in the background by clicking on the button so it is gray.

  3. Update the iPad by going to Settings, General and Software Update.  Click Download and Install any updates available.    

  4. Reduce the screen brightness by going to Settings then Display and Brightness.  Under the Appearance option, click Dark.

  5. Put the iPad into Auto-lock by going to Settings, Displays & Brightness and click on Auto-lock.  Select the number of minutes that will allow the iPad to stay on (Never should not be clicked as the iPad will not go if left on).

  6. Restart your iPad by pressing and holding down the volume button and the top button (or hold down the top button if there is a home button), drag on the slider that says turn iPad off.  Wait 30 seconds and then hold the top button to restart the iPad.

  7. If the problem persists, contact the HelpDesk.

Problem: iPad screen is frozen

  1. Press and quickly release the volume button closest to the top button.

  2. Presee and quickly release the volume button farthest from the top button.  

  3. Press and hold the top button until the device begins to restart.  

  4. If the iPad does not turn off, then force a restart by holding the button for 10 seconds.

  5. Turn your iPad back on.  If it doesn’t not turn back on, make sure your iPad is charged.  

  6. If your iPad does not turn back on after charging for an hour, please contact HelpDesk.

Problem: Keyboard Case not Working

  1. Close apps and reopen the one you are working on

  2. If the keyboard is still not working, remove the iPad from the case and put it back into the case.

  3. If the keyboard is still not working, restart your iPad.  Restart your iPad by pressing and holding down the volume button and the top button (or hold down the top button if there is a home button), drag on the slider that says turn iPad off.  Wait 30 seconds and then hold the top button to restart the iPad.

  4. Contact HelpDesk if the keyboard is still not work

Problem: When I'm using an app that needs the camera on my iPad, I get a message that says it cannot be found or it's not an option on the menu.

  1. Go to Settings.

  2. Find the application that needs to access the camera and click on the arrow (this would be located at the bottom of the Settings application.

  3. Find the line that says Camera and click on the button to make it green

  4. Close out the application and go back to the camera option.  If prompted, click allow permission for the camera to access the application.

Problem: The 'markers' for the Smartboard will not 'write.'

  1. Put the marker back into the platform to see if the Smartboard registers them (if the icon with a marker and swirl mark comes up then it is seeing it)

  2. Check the platform to make sure that it is clean and clean if there are any things on it (check manual to see what to use to clean it)

  3. Check the marker’s battery to make sure that it is working (if it uses a battery)

  4. Restart your Smartboard with the markers on their platform

  5. Check for an update and update Smartboard if update is available by going to Settings, Software Update and click on the update.

  6. Contact HelpDesk if the markers are still not working.

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